Solutions on Demand is not just a slogan. It's our commitment to being the research community's most trusted supplier. As an extension of that commitment, we have created this survey to help us better understand our customers and further tailor our service to your needs. This allows us to keep a constant finger on the pulse of our relationship with you, our customer.

To help us further our commitment to Solutions on Demand, we ask for a few moments of your time to let us know how you feel about your experience with Lee Biosolutions, Inc. Every survey that we receive will be reviewed by our quality control team and discussed at our regular staff meetings. We want to identify the areas where we are meeting or exceeding your expectations, and the areas where we can provide even greater service. By completing this survey, you will help us continue to be your source for Solutions on Demand.

Company: Email:

Name:   Title:

RATING SCALE: 1 - Poor; 5 - Meets minimum requirements; 10 - Exceeds expectations

1. How do your rate our customer service during placement of your order?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

2. How do you rate our follow-up on technical issues?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

3. How do you rate the packing and labeling of our products?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

4. Do our certificates of analysis fully meet your requirements?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

5. How do you rate scheduling and delivery of our products?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

6. How do you rate overall quality of our products?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

7. How do you rate overall pricing of our products?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

8. How important is our ISO9001 certification to continuation of business with us?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

9. Please rank the following items in order of importance.

1 2 3 4 Pricing:

1 2 3 4 Quality of :

1 2 3 4 Technical Service:

1 2 3 4 On-time delivery:

10. Are there any other items you feel we should be aware of in our business relationship?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

11. What do you feel is the most important issue to address in our business relationship?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

12. What do you think of this on-line survey?

Rating: 1 2 3 4 5 6 7 8 9 10

Comments:

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